Shipping Policy

Last updated: July 2026

Thank you for shopping with Kanavoz. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 2 business days (Monday–Friday, excluding public holidays) of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

2. Delivery Time

Estimated delivery time is 3–5 business days from the date of dispatch. Please note that delivery times are estimates and may vary depending on your location and the carrier. Kanavoz is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery address. We offer the following shipping options where available:

• Standard Shipping – Estimated delivery 3–5 business days
• Express Shipping – Estimated delivery 1–2 business days (where available)

Free shipping may be available on orders above a certain value. Please check the checkout page for applicable offers.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can use this to track your parcel directly with the carrier. If you have not received your tracking information within 2 business days of your order confirmation, please contact us.

5. Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier on your behalf. If a parcel is confirmed lost, we will arrange a replacement or full refund.

6. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. Kanavoz is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately and we will do our best to assist.

7. International Shipping

We currently ship within the United Kingdom. International shipping availability may vary. If you are located outside the UK, please contact us to check if we can ship to your location. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

8. Contact Us

If you have any questions about your order or shipping, please contact us:

• Store Name: Kanavoz
• Address: 70 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom
• Phone: +44 7462 790182