Privacy Policy

Last updated: July 2026

Kanavoz ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect personal information that you voluntarily provide when you place an order, create an account, or contact us, including:

• Name and email address
• Phone number
• Shipping and billing address
• Payment information (processed securely via our payment provider)

We also automatically collect certain information when you visit our site, such as your IP address, browser type, pages viewed, and referral URLs, using cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your customer service requests
• Send promotional emails (with your consent)
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Payment processors (e.g. Shopify Payments) to process transactions
• Shipping carriers to fulfil and deliver your orders
• Service providers who help us operate our business (e.g. email marketing platforms)
• Legal authorities if required by law

4. Cookies

We use cookies to enhance your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though some features of our site may not function properly without them.

5. Your Rights (UK & GDPR)

As a customer in the United Kingdom, you have the following rights under UK GDPR and the Data Protection Act 2018:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at the details below.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations, such as tax and accounting requirements (typically up to 7 years).

7. Children's Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

• Store Name: Kanavoz
• Address: 70 Saint Vincent Street, Glasgow, G2 5UB, United Kingdom
• Phone: +44 7462 790182